Consumer education
Helping draft, organize, summarize, or improve general educational content about insurance.
Golden Shield Life Insurance
Responsible technology
Artificial Intelligence Statement
We may use artificial intelligence to support parts of our work. We remain responsible for the service and guidance we provide.
Golden Shield Life Insurance LLC is an independent life insurance agency. We use technology to make information easier to understand, improve service, and help our team work more efficiently. Some of these tools may use artificial intelligence, often called AI.
AI can help organize information, prepare a first draft, identify common questions, and support routine administrative work. It does not replace the judgment of a licensed insurance agent, the terms of an insurance policy, or the decisions of an issuing insurance company.
How we may use AI
Golden Shield may use AI-assisted tools for tasks such as:
Service support
Helping route questions, prepare responses, schedule follow-up, or make website information easier to find.
Administrative work
Assisting with notes, document organization, workflow reminders, quality checks, and other routine tasks.
General comparisons
Helping organize publicly available product information or carrier guidelines for review by a licensed agent.
Our responsible-use principles
When Golden Shield uses AI-assisted tools, our approach is guided by the following principles:
Agent responsibility
A licensed agent remains responsible for the insurance guidance and service Golden Shield provides.
Accuracy
AI output can be incomplete or incorrect. Important insurance information should be checked against current carrier materials and policy documents.
Fair treatment
We work to identify and reduce unfair bias and do not support unlawful discrimination in the use of technology.
Clear communication
We aim to explain when AI meaningfully assists an interaction and make it easy to contact a licensed agent.
Privacy
We seek to limit the personal information used with AI tools and apply safeguards appropriate to the task.
Security
We use reasonable administrative and technical safeguards when selecting and using technology providers.
Review and correction
We review our use of AI-assisted tools and address known errors, risks, or service problems when identified.
Compliance
We intend to use AI-assisted tools in a manner consistent with applicable insurance, privacy, consumer-protection, and other laws.
Insurance companies and other providers
Insurance companies, quoting platforms, customer-management systems, and other service providers may use automated systems or AI under their own policies. Golden Shield does not design or control every system used by an insurance company or third-party provider. Questions about a carrier’s underwriting model, automated decision, privacy practices, or claim process may need to be directed to that company.
Your choices
You may contact us to:
- Ask whether an AI-assisted tool was used during a Golden Shield interaction.
- Request help from a licensed agent.
- Ask us to review or correct information that appears inaccurate.
- Ask how to contact an insurance company about its own decision or process.
Please do not enter Social Security numbers, payment-card information, medical records, policy numbers, passwords, or other highly sensitive information into an open website chat or another unsecured message. Use only the secure method provided for that information.
Questions about this statement?
Contact Golden Shield Life Insurance if you have a question about our use of AI or want help from a licensed insurance agent.
Golden Shield Life Insurance LLC is an independent insurance agency and is not an insurance company. Policy availability, eligibility, rates, underwriting, issuance, and claims decisions are determined by the issuing insurance company and may vary by state. This statement describes Golden Shield’s general approach and does not change any policy, carrier agreement, privacy notice, or legal right.
Last reviewed: September 16, 2026